CODE OF ETHICS AND CONDUCT

Ambit Academy is guided by the values of integrity, transparency, respect, and professionalism. Our Code of Ethics and Conduct sets out the commitments and responsibilities assumed by all members of the educational community: the academic team, lecturers, technical staff, and students.

Values

  • Academic excellence: We guarantee the highest quality of educational content, methodologies, and learning resources, keeping them up to date in line with the needs of the contract-habitat sector.
  • Respect and equality: We promote an inclusive learning environment, free from discrimination based on gender, origin, sexual orientation, beliefs, or any other personal or social condition.
  • Professional integrity: We act with honesty, transparency, and responsibility in all our relationships with students, lecturers, companies, and cluster members.
  • Commitment to learning: We provide all the necessary tools to support the professional development of our students, encouraging their active participation and growth within the sector.

Commitments of the teaching staff

  • Qualifications and continuous professional development: All Ambit Academy lecturers have established professional careers within the contract-habitat sector, proven experience, and a commitment to keeping their knowledge up to date.
  • Active and applied methodology: Lecturers are committed to implementing experiential teaching methodologies that encourage practical learning and the transfer of knowledge to the professional environment.
  • Objective and impartial assessment: Where applicable, student assessment is carried out objectively, transparently, and according to academic criteria communicated in advance.
  • Availability and support: Lecturers guarantee support and responses to students' enquiries through the channels and within the timeframes established for each programme.

Student commitments

  • Attendance and punctuality: Students undertake to attend all training sessions punctually and to respect the established timetable.
  • Respect for the learning community: Students must treat lecturers, fellow students, and Ambit Academy staff with respect, contributing to a collaborative learning environment.
  • Academic integrity: All assignments, projects, and assessments must be completed individually or collaboratively, as required, without plagiarism or any form of academic misconduct.
  • Responsible use of resources: Students undertake to make appropriate use of Ambit Academy's facilities, equipment, digital platforms, and learning materials.

Communication and conflict resolution

Ambit Academy provides dedicated channels for resolving incidents, suggestions, or conflicts that may arise during the delivery of its educational programmes.

Diego Diez – Academy Manager
This email address is being protected from spambots. You need JavaScript enabled to view it.

Office hours: Monday to Friday, 9:00 am – 5:00 pm

All communications will be handled confidentially and diligently, ensuring an appropriate response.

If students disagree with any aspect of their educational experience, they may follow this process:

  1. First stage: Contact the programme coordinator.
  2. Second stage: Submit a formal complaint to the designated Ambit Academy representative.
  3. Third stage: Mediation by the Ambit Cluster Manager.

Ambit Academy undertakes to respond to all complaints within a maximum of 15 working days from the date of submission.

ATTENDANCE AND ASSESSMENT REQUIREMENTS

Minimum attendance requirement

To obtain an Ambit Academy diploma or certificate, students must attend at least 75% of the programme, regardless of its delivery format.

Attendance will be monitored throughout the programme according to the delivery format.

  • On-site programmes: Attendance is recorded by signature at each session.
  • Blended and online programmes: Attendance is monitored through automatic registration and activity tracking on the digital learning platform. Connection times at the beginning and end of each session will be recorded, and students must remain connected throughout the session. Otherwise, the session will be counted as an absence.

Absences due to justified reasons (illness or force majeure) must be reported to the programme's Academy Manager within 48 hours, together with supporting documentation.

Justified absences are not considered unauthorised absences but do not exempt students from meeting the mandatory overall attendance requirement of 75%.

Assessment

In addition to meeting the attendance requirement, students must achieve a minimum final mark of 5 out of 10, calculated as the weighted average of the assessment criteria established for each subject or programme.

Short monographic programmes (3–6 hours) are exempt from assessment through the submission of assignments.

Failure to meet the attendance or assessment requirements will result in:

  • Not being awarded the Ambit Academy diploma or certificate.
  • The possibility of requesting a certificate of attendance (only if attendance exceeds 50% of the programme).
  • No refund of the registration fee, except in duly justified cases of force majeure.

DIPLOMAS AND CERTIFICATIONS

Ambit Academy issues the following credentials according to the fulfilment of the established requirements.

Ambit Academy Diploma

Awarded to students who have fulfilled the following requirements:

  • Minimum attendance of 75%.
  • Successful completion of the assessment criteria.
  • Submission of all required assignments, projects, or activities.

Certificate of Attendance

Issued upon request to students who have attended at least 50% of the programme but have not met all the assessment requirements.

Issuance and delivery of diplomas

Diplomas are issued within a maximum of 30 calendar days after completion of the programme, once compliance with all requirements has been verified.

Delivery format:

  • Digital format: PDF diploma sent to the email address provided by the student.
  • Printed format: Paper diploma available upon request.

All students awarded an Ambit Academy Diploma are included in the exclusive Alumni Directory, with access to the cluster's professional network and networking events.

QUALITY ASSURANCE AND CONTINUOUS IMPROVEMENT

Ambit Academy implements a continuous quality assurance system for all its educational programmes.

At the end of each programme, all students complete a satisfaction survey assessing:

  • The quality and applicability of the programme content.
  • Teaching methodology and learning resources.
  • The performance of the teaching staff.
  • Facilities and technical resources.
  • Programme organisation and management.
  • The extent to which expectations were met.

Ambit Academy is committed to:

  • Updating programme content annually in line with developments in the contract-habitat sector.
  • Maintaining a teaching faculty composed of active industry professionals.
  • Introducing innovative teaching methodologies and technologies.
  • Adapting programmes to the needs identified by companies within the cluster.
  • Maintaining excellence in facilities and educational resources.

Institutional accreditations and certifications

ISO 9001:2015 Quality Management Certification:
Ambit Living Spaces Cluster holds ISO 9001:2015 certification for quality management, which also covers the educational activities delivered by Ambit Academy.

Training Centre Registration:
Ambit Academy is registered with the relevant Register of Training Centres and Organisations and complies with the applicable regulations governing continuing professional education.

CONTACT

For any enquiries regarding educational quality, the Code of Ethics, attendance requirements, or diplomas:

Ambit Academy Contact Person
Diego Diez – Academy Manager
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Telephone: +34 664 72 78 11
Office hours: Monday to Friday, 9:00 am – 5:00 pm

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